NYLearns Accounts
Every teacher and administrator within the partnering district will receive a NYLearns account with a unique username and password to the registered environment. Within their accounts, teachers will have full access to all of the tools in the registered environment.
Help Desk
It is essential that classroom teachers be supported in their time of need. The Help Desk provides support via a toll-free phone number as well as online support. Activities include, but are not limited to: helping to create accounts, account support such as forgot password, or answering “How do I…” type questions. Most importantly, the help desk personnel track issues and report errors to the technical team. The help desk personnel serve as a liaison between users and the NYLearns team, by organizing and disseminating comments and feedback.
Content Management – Curriculum and Instruction Specialists
Content Management is a critical component of the NYLearns project. Although the project empowers each user as a potential “content provider,” there is, nevertheless, the need for full-time curriculum and instructional specialists on this project. These qualified individuals are responsible for “content management” including quality control, peer review, as well as playing a role as a liaison to publishing initiatives within participating school districts, cultural and government agencies, and/or institutions of higher education. Support staff within content management includes low-level, yet critical, duties such as fixing broken hyperlinks both internally and externally within NYLearns.
Centralized Web Hosting
Centralized Web Hosting allows participating educators to have access to NYLearns, their individual ePortfolios and websites from any computer with an Internet connection. In addition, each user is provided up to 40 MB of storage for the portfolio and website. Additional storage capacity is available upon request at no additional charge to the partnering district.
Technical Maintenance
The NYLearns technical team consists of application developers, graphic designers, and database managers. They are involved in ongoing maintenance, development, enhancements, and modifications to NYLearns so that the project continues to thrive and grow. Much of this work is based on user feedback and direction given by the project manager and the NYLearns team.